Hooman FAQs


How Long Will It Take To Get My Order?

In stock items are dispatched within 1-2 working days. Once dispatched most shipments are delivered within these time frames to the following regions: USA: 2-7 Days | United Kingdom: 1-2 Days | European Union: 1-4 Days | China/HK: 2-6 days | Canada/Mexico: 3-7 Days | All other regions: 5-14 Days.

Do You Offer Free Shipping?

Where Do You Ship From?

Are There Any Import Taxes or Fees?


What Payment Methods Are Accepted?

We accept payment via the following cards: Visa / Mastercard / American Express.

Do You Offer Interest Free Payment Plans?

How to use a Coupon or Discount code?

My Order Is Not Going Through?


Can I Return My Order?

We're so confident your pup will love our products we offer 30 nights to sleep on it. If you're not satisfied you can return it at no cost using our returns portal and receive a full refund. (Note: 30 night trial’s free returns / full refund policy only applies to orders delivered to an addresses located in one of the following 4 regions: The USA (excluding US territories & Hawaii) - United Kingdom - European Union - China/Hong Kong . All orders shipped to countries outside of these four regions can still be returned within 30 days buy you will have to arrange and pay any return costs plus your final refund will exclude all shipping costs that where paid when you placed your order.)

Are Returns Free?

How Do I Return / Exchange A Order?

How Long To Receive My Refund?


Do you make Custom Sized Beds?

Currently we do not offer custom size beds. We currently offer two sizes Small & Large. Our biggest bed’s mattress is 78cm x 65 cm or 30.7” x 25.6”. Due to logistical reasons this is currently the largest size bed we offer.

Can I Personalize The Dog Bed?

Can Your Products Be Used By Humans?

Are Hooman beds chew proof?

Are Hooman Beds Suitable for Cats?

How Safe Is The Mattress?

Do I have to Assemble the bed?

I Need Help Selecting The Right Size.

Can two dogs share a bed?

Are Hooman Beds Suitable for Older Dogs?

Is Your Bed Suitable While Crate Training?

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